Privacy Policy

Effective Date: 3 rd January, 2026

Last Updated: 3 rd January, 2026

Lakeland Craft House (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with us.

This policy has been developed in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, placing an order, or providing your information, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

1. Charity-Specific Information Use

Lakeland Craft House operates in support of charitable causes. All proceeds from sales are donated to the Humane Society Hastings Prince Edward (HSHPE). We do not share donor or customer personal information with the charity except where:required by law, or explicitly requested or consented to by you (for example, if you ask to be contacted regarding charitable impact or updates). The charity does not receive access to customer payment details, mailing lists, or marketing databases.

2. What Information We Collect

We may collect personal information such as your name, email address, mailing address,phone number, and order details when you make a purchase or contact us.Payment information is processed securely by third-party payment providers and is not stored by Lakeland Craft House.

3. How We Use Your Information

We use your information to: process and fulfill orders; communicate with you about purchases or inquiries; improve our website and services; send marketing communications only if you have opted in; and to comply with legal obligations.

4. Sharing and Disclosure

We do not sell or trade personal information. Information may be shared only with trusted service providers required to operate our business or when legally required and in the following limited circumstances: with service providers necessary to operate our business(e.g. payment processors, shipping carriers, website hosting services); or when required bylaw, court order, or regulatory authority; to protect our legal rights, property, or safety, or that of others.

All third-party service providers are required to safeguard your information and use it only for the purposes specified. These services may collect or process data under their own privacy policies. We encourage you to review those policies where applicable.

5. Cookies and Analytics

We may use cookies to improve site functionality and analyze traffic. You may disable cookies through your browser settings.

6. Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable safeguards appropriate to the sensitivity of the information.

We retain personal information only as long as necessary to: fulfill the purposes for which it was collected; to comply with legal, tax, or accounting requirements or to resolve disputes or enforce agreements. When information is no longer required, it is securely deleted or anonymized.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at anytime. To exercise any of these rights, please contact us using the details below.

8. Contact Information

Lakeland Craft House,Ontario, Canada

Email: lakelandcrafthouse@gmail.com

9. Policy Updates

This policy may be updated periodically. Changes will be posted on our website.